> For the complete documentation index, see [llms.txt](https://docs.seaart.ai/guide-1/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.seaart.ai/guide-1/faq-and-troubleshooting.md).

# FAQ & Troubleshooting

Learn about SeaArt AI, explore its features, understand copyright policies, and find answers to common questions about using the platform.

### 1. Copyright, Content Moderation & Appeals

### What is SeaArt AI?

SeaArt AI is an all-in-one AI creative platform for AI image generation, AI video generation, editing, AI chat, model training, and community creation.

Access 1M+ AI models, including Seedance 2.5, Qwen Image 3.0, Reve 2.0, Wan 3.0, PixVerse R1, and GPT image 2, alongside LoRA and community-created models. SeaArt brings model discovery, image and video creation, editing, customization, training, and sharing into one workspace for visual creators.

### Can I use images I create on SeaArt for commercial purposes?

Commercial use depends on SeaArt's current terms, the content involved, and any third-party rights that may apply. Before using a generated image commercially, review the applicable terms and make sure you have the necessary rights to any source materials, characters, logos, or other protected elements.

Do not assume that every generated result is automatically cleared for every commercial use.

### Can I use another SeaArt user's work for commercial purposes?

You should obtain permission from the rights holder before using another user's work commercially, unless you have another valid legal basis for doing so. Check the applicable license or usage terms and confirm that the person granting permission has the necessary rights.

The fact that a work is publicly available on SeaArt does not automatically mean it is free to use commercially.

### Can I upload copyrighted images or other third-party materials?

Only upload materials that you have the right to use. Before uploading third-party images, characters, logos, or other protected materials, check whether your intended use is permitted and whether permission from the rights holder is required.

You are responsible for ensuring that your uploads and intended use comply with applicable laws and SeaArt's terms and policies.

### Why was my work restricted or removed?

A work may be restricted or removed if it does not meet SeaArt's applicable content policies or other platform requirements. Check the notice associated with the work for more information.

If the reason is unclear or you believe the decision was incorrect, follow the available appeal instructions or contact customer support with the affected work URL, a screenshot, and a brief explanation.

### How can I appeal a content moderation decision?

If you believe your work or account was restricted by mistake:

1. Open the affected work or moderation notice.
2. Check whether an appeal option is available and follow the instructions.
3. If no appeal option is available, contact SeaArt customer support through the official website or Discord.
4. Include the affected work URL or task ID, the notice you received, relevant screenshots, and a short explanation of why you believe the decision should be reviewed.

Submitting an appeal does not guarantee that the original decision will be reversed.

### Where can I find SeaArt's content policies?

Refer to SeaArt's current [Terms of Service](https://image.cdn2.seaart.me/20250802/d2790ce8-f8e8-4ea4-a4a1-c958c728566e.html) and applicable content policies for the rules that apply to your content and account. If a moderation notice references a specific policy, start with that section.

## Generation Errors & Troubleshooting

### What does "Canceled by System" mean, and how can I fix it?

A system cancellation may be related to the selected model, generation settings, or a temporary service issue.

Try the following:

* Check whether the selected model is available.
* Lower the resolution or other demanding settings where supported.
* Simplify the prompt if it contains conflicting or unsupported instructions.
* Retry after a short wait if the issue appears temporary.
* Check the task details for the cancellation reason and any Stamina or Credits returned.

If the problem occurs repeatedly, contact support with the task ID, model name, approximate time, and a screenshot of the error.

### Why did my image or video generation fail?

Generation may fail because of unsupported settings, conflicting prompts, network interruptions, or temporary issues with a model or service.

Try simplifying the prompt, checking the model's supported settings, and running the task again. If the issue occurs only with a particular model, include its name when reporting the problem.

### What should I do if I see an "Out of memory" error?

If you are using a local workflow, close unnecessary applications and check your available system resources.

If the error occurs while using SeaArt online, record the model, task ID, and error message. Contact support if the issue persists after retrying.

### How do I fix a network error or a generation that gets stuck?

Check your internet connection, refresh the page, and review the task status before starting another generation. If the task remains stuck, try another supported browser or network. 

### Why is my generated image black or blank?

First, check whether the task completed successfully and refresh the result page. If the image remains blank, note which model and settings you used.

### Why are images taking a long time to load?

Slow loading may be related to your network connection, browser performance, or a temporary service issue.

Try refreshing the page, switching networks, or opening the image again after a short wait. If only specific images fail to load, include their URLs and screenshots when contacting support.

## Stamina, Credits & Subscription

### **What happens to Stamina or Credits when a task is canceled?**

Open your creation history and select the canceled task to check its status and cancellation details. Then review your current balance and task records to see whether the resources were returned.

If the task failed because of an unsupported setting, missing model, or invalid workflow, correct the issue before trying again. For workflow errors, check that all required models are available and correctly selected.

If the task record and your balance do not match, keep the task ID and a screenshot of the details so the issue can be checked.

### **Why can't I access my subscription benefits?**

First, check the following:

* **Confirm the account:** Make sure you're signed in to the SeaArt account used to purchase the subscription. Different sign-in methods may lead to different accounts.
* **Check your subscription status:** Open your account's membership or subscription page and confirm that your plan is active.
* **Review the plan details:** Check which benefits are included and whether the feature you're trying to use has additional usage requirements.
* **Refresh your session:** Sign out, sign back in, and reload the page to see whether the benefits appear.

If your subscription is active but the included benefits are still unavailable, check the [Community and Support](https://docs.seaart.ai/guide-1/getting-started/page-introduction) section for help contacting SeaArt.

## Account & Website Issues

### **Why do I get an "Invalid Email" message when logging in?**

Try these steps:

1. Check for spelling mistakes, extra spaces, or an incorrect email address.
2. Use the same sign-in method you originally used to access your SeaArt account.
3. If you registered or signed in with a third-party account, such as Google, select that sign-in option instead of trying a different method.
4. If you use email-based login, follow the available account recovery instructions if you cannot access your account.

### **What should I do if my account suddenly becomes inaccessible?**

Before assuming your account has been lost, check whether the issue is related to your login method or browser.

* Try the sign-in method you used previously.
* Open SeaArt in a private or incognito browser window.
* Clear your browser's cache and cookies, then try again.
* Check whether your linked email or third-party account is still accessible.

If you can sign in but some features are unavailable, check whether the issue affects a specific page or your entire account. If you still cannot access your account, use Support to find the appropriate contact channel. Never share your password.

### **What should I do if my creation history or saved content is missing?**

First, check whether you're viewing the correct account. Signing in through a different method may open a different account, even if you expected to see the same content.

Then try the following:

1. Open your creation history or the relevant saved-content section.
2. Check the selected filters, folders, and sorting options.
3. Refresh the page and sign out and back in if necessary.
4. Open SeaArt in another browser to check whether the issue is browser-specific.

If only certain items are missing, check whether you can still access them through their original URLs. Save any available links before reporting the issue. If the content remains missing, provide the affected URLs, screenshots, and the approximate time you last saw it through Support.

### **What should I do if my Credits or other account resources appear to be missing?**

Try clearing your browser's cache and cookies, updating your browser, or signing in from another supported browser. Make sure you are using the correct login method.
 If the issue continues, contact support with your browser information and a description of when the repeated login requests occur.

### **Why aren't my favorited models or LoRAs appearing?**

Refresh the page and check your favorites or collection folders. If the items are still missing, note whether the issue affects specific models, LoRAs, devices, or browsers.
 Include the affected item links and screenshots when reporting the problem.

## Contact Support & Submit Feedback

### How do I get help on Discord?

Join the [official SeaArt Discord server](https://discord.com/invite/gUHDU644vU) and check the available support or feedback channels. Follow the channel instructions when posting your question.

### How do I report a bug or contact customer support?

To help the team investigate, include as many of the following details as possible:

* A short description of what happened.
* The steps needed to reproduce the issue.
* The affected work URL or task ID.
* The approximate time of the issue.
* Your device, browser, model, and relevant settings.
* A screenshot or screen recording, if available.

### Where can I submit a feature request?

Visit the [SeaArt Feedback page](https://seaartai.featurebase.app/) to suggest new features or improvements.

Before submitting a request, check the [Top Requests page](https://seaartai.featurebase.app/?sortBy=upvotes%3Adesc) or the [Trending page](https://seaartai.featurebase.app/?sortBy=trending) to see whether a similar suggestion already exists.

Describe the use case, the current limitation, and the improvement you would like to see. Add screenshots when they help explain your request.

Feature requests are different from bug reports. For technical issues that need investigation, contact support through the official website or Discord.

### What if I can't find an answer in this FAQ?

Contact SeaArt customer support through the official website or [SeaArt's Discord server](https://discord.com/invite/gUHDU644vU). Include the relevant error message, work URL or task ID, and screenshots so the team can better understand your issue.